You may cancel your order at any time before it has been shipped. Once your cancellation request is confirmed, a full refund will be processed immediately. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team as soon as possible with your order details.
Refunds for cancelled orders are typically processed within 1-3 business days, depending on your payment method. The refund will be issued to the original payment method used during the purchase. Please allow additional time for the refund to appear in your account, as processing times may vary between financial institutions.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Items that are damaged, altered, or missing parts for reasons not due to our error are not eligible for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. All returned items must include this RMA number clearly marked on the outside of the package. Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
Please note that shipping costs are non-refundable, except in cases where the return is due to our error. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you haven't received your refund within the specified timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at the information provided below. We will investigate the matter and work with you to resolve any issues. Please have your order number and proof of purchase ready when contacting us about refund inquiries.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Foothaven
Address: 3079 N Bentley Ridge, Fayetteville, AR
E-Mail: [email protected]
Phone: +1 240 892 1843
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Central Time), excluding major holidays. We strive to respond to all inquiries within 24-48 hours during business days.
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