At FOOTHAVEN, we prioritize seamless delivery to ensure your carefully selected footwear arrives in perfect condition. Our team processes orders with meticulous attention, whether you're investing in performance-driven athletic styles, professional-grade safety footwear, or refined business-ready designs. Each shipment is prepared to meet our high standards, ensuring your purchase reflects the quality you expect from a premium footwear destination.

Orders are typically processed within 1-2 business days after payment confirmation. Delivery timelines vary based on your location and selected shipping method. While most domestic shipments arrive within the estimated window, occasional delays due to carrier logistics or unforeseen circumstances may occur. Seasonal peaks (e.g., holidays) could extend processing times—we recommend placing orders earlier during these periods.

We offer the following shipping options:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60.
Free Shipping (10-15 Business Days): Applies to orders of $60 or more (maximum cart value: $9999).

Note: Expedited shipping options may be available during checkout for an additional fee.

We currently ship to most countries across North America, Europe, and select regions in Asia and Oceania. Some remote locations or areas with shipping restrictions may not be serviceable. During checkout, enter your address to confirm availability. For inquiries about specific destinations, contact our support team at [email protected].

Once your order ships, you'll receive a confirmation email with a tracking number and a link to monitor your package's journey. For consolidated orders with multiple items, tracking may update in stages. If you encounter issues accessing tracking data, allow 24-48 hours for carrier systems to sync or reach out to us for assistance.

While we strive for timely deliveries, occasional delays due to weather, customs, or carrier disruptions may occur. If your shipment exceeds the estimated delivery window by more than 5 business days or shows no tracking updates for 7+ days, contact us at [email protected] with your order number. We'll collaborate with the carrier to locate your package or initiate a resolution process.

International orders may be subject to customs fees, import taxes, or brokerage charges imposed by your country's regulations. These costs are the customer's responsibility and are not included in your order total. We recommend checking local policies before purchasing. While we can't predict or reimburse these fees, we declare accurate package values to facilitate smooth clearance. For further guidance, consult your local customs office.